Last updated: 27th November 2023
Information we collect
Information provided by you
In short: we collect information when you create an account with us and when you contact us via our contact forms or via email, such as your name and address.
We collect information that you voluntarily provide to us whenever using contact forms or when contacting us via other communication channels such as email. This includes your name, contact details, company details and invoicing information.
|Information provided by you|
|Contact Details||Your name|
|Your email address and phone number|
|Your company details|
|Billing Details||Invoice addresses|
|Billing contact details|
|Account Information||Account recovery data|
|Issue Reporting||Screenshots and information written in any bug reports|
Information automatically collected
In short: some information – such as IP address, referral source, and/or browser and device characteristics – is collected automatically when you visit our Sites.
We automatically collect certain information when you visit, use or navigate the Sites.
|Information automatically collected|
|Referral Information||Referring URLs (i.e. the link that you clicked to reach our website)|
|Device Information||Your IP address|
|Browser and device characteristics|
|Country & Language||Language preferences|
|Country and locality|
|Browsing Data||Pages you visit while using the Sites|
|Other Technical Information||Any technical information not listed above|
This information is needed and for our internal analytics and reporting purposes, to understand how website visitors are finding us and to ensure the security of our website services.
In short: we collect data from public databases, marketing partners, and other outside sources.
We obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties.
In short: we process your information to response to contact requests, monitor our promotional campaigns and use of our Sites, improve our site, and enforce our policies.
We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Legitimate Interests”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”).
We use collected information in the following ways:
|Activity||Information Used||Legal Basis|
|To respond to contact requests.||Contact Details||Legitimate Interests|
|To determine the effectiveness of our promotional campaigns – see cookies section below.||Referral Information, Device Information, Country & Language, Information Collected From Other Sources||Consent|
|To analyse usage trends, and evaluate our Sites, products, services, and marketing – see cookies section below.||Referral Information, Device Information, Browsing Data, Country & Language, Information Collected From Other Sources||Consent|
|To send you marketing and promotional communications.||Contact Details||Consent|
|To send administrative information to you, such as updates to your account or our policies.||Contact Details||Contractual|
|Monitor your experience and usage of our Sites and improve our products.||Device Information, Browsing Data, Issue Reporting||Consent|
|To facilitate account creation and logon process.||Contact Details, Account Information||Contractual|
|To protect our Sites. We may use your information as part of our efforts to keep our Sites safe and secure, for example, for fraud monitoring and prevention.||Device Information, Country & Language, Other Technical Information||Legitimate Interests|
|To enforce our terms, conditions and policies.||Device Information, Country & Language, Other Technical Information||Legitimate Interests|
|To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.||Any||Legal Reasons|
In short: we only share information with your consent, to comply with laws, or to fulfil business obligations.
Reasons we may share your data:
In short: from time to time we may need to transfer data outside the EEA.
We strive to keep your data inside the EEA where possible, but sometimes our partners may require that some data is transfered to other countries such as the USA. Where this happens, we ensure that appropriate data transfer mechanisms are in place. If our partners are unable to provide appropriate safeguards, we refrain from using their services.
|cookielawinfo-checkbox-analytics||0||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Analytics”.|
|cookielawinfo-checkbox-functional||0||11 months||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category “Functional”.|
|cookielawinfo-checkbox-necessary||0||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Necessary”.|
|cookielawinfo-checkbox-others||0||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Other.|
|cookielawinfo-checkbox-performance||0||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Performance”.|
We always ask for your consent when using cookies. If you would like to update your preferences, click the link below to show the cookie consent dialog.
In short: in some regions, such as the UK and European Economic Area, you have rights that allow you greater access to and control over your personal information.
In some regions (such as the UK or European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If you are resident in a country with such data protection laws and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you would at any time like to review or change the information we hold about you, you can contact us using the contact information provided.
Please note that as of January 2020 the UK is no longer an EEA country.